Last Updated: January 2025
These Billing Terms and Conditions govern all payment transactions made on MotherBabe.com. By placing an order with us, you agree to these terms and confirm your understanding of our billing policies, payment methods, and refund procedures.
Payment Security Guarantee
All transactions on MotherBabe.com are processed through secure, encrypted payment gateways with full PCI DSS compliance. Born Online SRL ensures the highest level of payment security for all international transactions.
1. General Billing Information
Billing Entity
Billing Address
Transaction Details
Order Processing
2. Accepted Payment Methods
3. Pricing and Charges
Product Pricing
- Currency: All prices are displayed and charged in British Pounds (£ GBP)
- Inclusive Pricing: Prices include VAT where applicable in Romania
- Price Accuracy: Prices are verified at checkout and order confirmation
- Price Changes: Prices may change without notice but confirmed orders are honored at purchase price
Shipping Charges
- Free Shipping: Orders over £75 qualify for free standard delivery
- Standard Shipping: £9.99 for orders under £75
International Transaction Notice
As we are based in Romania (EU) and you are purchasing from the UK, this is considered an international transaction. Your bank or payment provider may apply currency conversion fees or international transaction charges.
4. Payment Processing
How Your Payment is Processed
Understanding the payment process for international transactions from Romania to the UK:
Order Placement
You place an order and select your preferred payment method during checkout.
Payment Authorization
Your payment method is immediately verified and authorized through secure payment gateways.
Order Confirmation
Once payment is confirmed, you receive an order confirmation email within 15 minutes.
Payment Settlement
The transaction is settled with Born Online SRL within 1-3 business days.
Order Fulfillment
Your order enters our fulfillment process and is prepared for shipping to the UK.
5. Failed Payments and Declined Transactions
Common Reasons for Payment Failure
- Insufficient Funds: Insufficient balance or credit limit on payment method
- Card Security: 3D Secure authentication failure or security blocks
- International Restrictions: Bank blocking international transactions
- Incorrect Information: Mismatched billing address or card details
- Expired Payment Method: Card expiry date has passed
What Happens When Payment Fails
- Immediate Notification: You will be notified immediately of payment failure
- Order Hold: Your order will be held for 24 hours pending payment resolution
- Alternative Payment: You can try a different payment method
- Customer Support: Contact us for assistance with payment issues
- Order Cancellation: Orders are automatically cancelled after 24 hours without payment
6. Billing Disputes and Chargebacks
Before Initiating a Dispute
- Contact Us First: Email info.motherbabe@gmail.com with your concern
- Order Information: Provide your order number and transaction details
- Resolution Attempt: Allow 48 hours for our response and resolution attempt
- Documentation: Keep records of all communication for reference
Chargeback Policy
- Cooperation: We fully cooperate with legitimate chargeback investigations
- Documentation: We provide complete transaction records to card issuers
- Resolution Preference: We prefer to resolve disputes directly before chargebacks
- Account Impact: Excessive chargebacks may result in account restrictions
Chargeback Consequences
Initiating a chargeback before contacting us may result in additional processing fees and delays. We encourage direct communication for faster resolution of billing concerns.
7. Refunds and Returns
Refund Processing
- Approval Required: All refunds require prior approval through our returns process
- Original Payment Method: Refunds are processed to the original payment method used
- Processing Time: Refunds are processed within 14 days of approved return receipt
- Bank Processing: Bank processing may take additional 3-10 business days
- Partial Refunds: Shipping costs are non-refundable unless item is faulty
Refund Exceptions
- Hygiene Products: Used feeding bottles, teethers, and personal care items
- Custom Items: Personalized or specially ordered products
- Return Shipping: Customer is responsible for return shipping costs
- Restocking Fees: No restocking fees applied for standard returns
8. International Transaction Considerations
Currency and Exchange Rates
- Transaction Currency: All transactions are processed in GBP
- Bank Conversion: Your bank may convert from your local currency
- Exchange Rate Fees: Currency conversion fees are applied by your bank
- Rate Fluctuation: Exchange rates may vary between authorization and settlement
Additional Charges
- International Fees: Your bank may charge international transaction fees
- Customs Duties: UK customs may apply import duties (customer responsibility)
- VAT Charges: UK VAT may be charged by customs (typically 20%)
- Handling Fees: Courier services may charge customs handling fees
Important Notice
All international transaction fees, currency conversion charges, customs duties, and VAT are the customer's responsibility and are not included in our pricing. Please check with your bank and local customs authority for applicable charges.
9. Data Security and Privacy
Payment Data Protection
- No Storage: We do not store complete payment card details on our servers
- Tokenization: Card details are tokenized by secure payment processors
- PCI DSS: Full compliance with Payment Card Industry security standards
- Encryption: All payment data is encrypted during transmission
- Access Control: Strict access controls for any payment-related information
Transaction Records
- Record Keeping: Transaction records are maintained for 7 years as required by law
- Customer Access: You can request copies of your transaction records
- Data Protection: All records are protected under GDPR compliance
- Third Party Sharing: Payment data is only shared with authorized payment processors
10. Customer Support for Billing Issues
Billing Support
- Email Support: info.motherbabe@gmail.com for billing inquiries
- Response Time: 24-48 hours for billing-related inquiries
- Business Hours: Monday-Friday, 9 AM - 6 PM (Romania time)
- Documentation Required: Order number and transaction ID for assistance
What We Can Help With
- Payment authorization issues
- Transaction verification
- Refund status inquiries
- Billing statement clarifications
- International transaction concerns
- Dispute resolution assistance
Terms Acceptance
By completing a purchase on MotherBabe.com, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions. These terms are subject to change without notice, and continued use of our services constitutes acceptance of any modifications.
Billing Support
Email: info.motherbabe@gmail.com
Phone: +40 0725011370
Address: Born Online SRL
Bradetu 71, bl 0252, Bradetu, Nistoresti
Vrancea, 627232, Romania
For billing inquiries, payment issues, or refund support.